Don Gallegos
Author of "Win the Customer Not The Argument"

Don has spent 30 years developing his philosophy of customer service while working with King Soopers Supermarkets in the Denver, Colorado area (now a division of Kroger). As president of King Soopers, Don instituted his revolutionary ideas about customer service: teaching employees how to go the extra mile to give the customer what she wanted, even if it meant bending the rules a bit. According to Don, "Not everyone wants special treatment, so, for the few that do, WHAT'S THE PROBLEM?"

Murray Raphel
Author of "Selling Rules!"

Murray Raphel is one of the world's leading speakers and consultants on direct marketing, advertising and promotion with an emphasis on taking care of the customer. He has authored and co-authored 11 books on marketing. His most recent book is "The Complete Idiot's Guide to Winning Customer Loyalty."

Harold Lloyd
Author of "Am I the Leader I Need To Be?"

Harold Lloyd speaks and writes with passion. He loves business – he learns from his own experiences and from the experiences of others. Most of all, he loves teaching what he has learned. His passion for teaching permeates his presentations and his writing. Over the years, he has created 30 seminars, including the top-rated “Am I The Leader I Need to Be?” – the genesis of this book and DVD.

Feargal Quinn
Author of "Crowning the Customer"

Feargal Quinn is a Senator in Ireland and the CEO of Superquinn, a supermarket chain widely regarded as one of the best in the world. He was honored as "Supermarketer of the Year" at Supermarket College, the top marketing event for the supermarket industry. He also served as head of An Post, the Irish Post Office. His book deals with customer service that is applicable to ANY business – the reason for the book’s popularity (our best selling book). There are ideas you can adopt and adapt for your business.

Neil Raphel, Janis Raye & Adrienne Raphel
Authors of "Business Success in Tough Times"

Neil Raphel is one of the founders of Raphel Marketing. He has a 25- year background in direct marketing. Neil has co-authored several books, including, “The Complete Idiot’s Guide to Winning Customer Loyalty,” “Up the Loyalty Ladder,” “Tough Selling for Tough Times,” and “The Loyalty Marketing Resource Book.”
Neil was president of a commodities trading firm in New York City. He is a graduate of Swarthmore College and the University of Texas Law School.

Janis Raye is a partner in Raphel Marketing. She is co-author of “The Complete Idiot’s Guide to Winning Customer Loyalty” and “The Loyalty Marketing Resource Book.”
Janis has an MBA from Columbia University and is an alumna of Wellesley College.

Brian Woolf
Author of "Loyalty Marketing"

Brian Woolf is a global leader in loyalty marketing. In addition to writing three definitive works on the subject, "Measured Marketing: A Tool to Shape Food Store Strategy," "Customer Specific Marketing," and "Loyalty Marketing: The Second Act," he spends his time helping retailers develop and strengthen their loyalty programs.