Jeofrey Bean
Co-author of "The Customer Experience Revolution"

Jeofrey Bean is the founder and Principal of Del Mar Research and Consulting. He is a sought after speaker and insightful advisor to companies wanting to increase the certainty and effectiveness of new opportunities and their business decisions. Jeof is an expert in building valuable differentiation with marketing, product development and customer experience leadership and is known for making the seemingly complex easy to understand.

Rob Biesenbach
Author of "Act Like You Mean Business"

Rob Biesenbach is a communications strategist, an actor, and a writer. During his twenty-plus year career in communications and PR, he has counseled clients from Fortune 500 companies to startups. He has managed a successful solo practice for more than a decade. Prior to that, he served as a vice president at Ogilvy PR Worldwide, press secretary to the Ohio Attorney General, and communications director for the National Association of Attorneys General.

S. Prestley Blake
Author of "A Friendly Life"

S. Prestley Blake has lived the American dream. In partnership with his brother Curt and with the help of his parents, Pres started a small ice cream shop in Springfield, MA that later created the Friendly Ice Cream Corporation, a 500+ restaurant chain now known as Friendly’s.

Kevin Coupe
Author of "The Big Picture"

Kevin Coupe has been a working writer all his professional life. He has his own website/blog, MorningNewsBeat.com, providing what he calls "business new in context, and analysis with attitude."

Don Gallegos
Author of "Win the Customer Not The Argument"

Don has spent 30 years developing his philosophy of customer service while working with King Soopers Supermarkets in the Denver, Colorado area (now a division of Kroger). As president of King Soopers, Don instituted his revolutionary ideas about customer service: teaching employees how to go the extra mile to give the customer what she wanted, even if it meant bending the rules a bit. According to Don, "Not everyone wants special treatment, so, for the few that do, WHAT'S THE PROBLEM?"

Beth Hilgartner
Author of "PKP for President"

Beth Hilgartner is an award-winning author of mystery and children’s books. She introduced PKP in the 2001 novel, Cats in Cyberspace.
A published author before her graduation from Harvard, Hilgartner has found time to write eight books before PKP for President, including the popular A Murder for Her Majesty.

Beth Kanell
Author of "The Secret Room"

Beth Kanell lives in Vermont with a mountain at her back and a river at her feet—and a fascination with secrets and adventures. Her suspense novel, The Darkness Under the Water, took readers into dangerous issues of 1930 in Vermont.

Harold Lloyd
Author of "Am I the Leader I Need To Be?"

Harold Lloyd speaks and writes with passion. He loves business – he learns from his own experiences and from the experiences of others. Most of all, he loves teaching what he has learned. His passion for teaching permeates his presentations and his writing. Over the years, he has created 30 seminars, including the top-rated “Am I The Leader I Need to Be?” – the genesis of this book and DVD.

Al Norman
Author of "Occupy Walmart"

Al Norman is the foremost anti-Walmart activist in the U.S. For almost 20 years, Norman has helped countless people organize through grassroots efforts to fight the establishment or spread of Walmart and other big-box stores in their hometowns.

Feargal Quinn
Author of "Crowning the Customer"

Feargal Quinn is a Senator in Ireland and the CEO of Superquinn, a supermarket chain widely regarded as one of the best in the world. He was honored as "Supermarketer of the Year" at Supermarket College, the top marketing event for the supermarket industry. He also served as head of An Post, the Irish Post Office. His book deals with customer service that is applicable to ANY business – the reason for the book’s popularity (our best selling book). There are ideas you can adopt and adapt for your business.

Murray Raphel
Author of "Selling Rules!"

Murray Raphel is one of the world's leading speakers and consultants on direct marketing, advertising and promotion with an emphasis on taking care of the customer. He has authored and co-authored 11 books on marketing. His most recent book is "The Complete Idiot's Guide to Winning Customer Loyalty."

Neil Raphel
Author of "Business Success in Tough Times"

Neil Raphel is one of the founders of Raphel Marketing. He has a 25-year background in direct marketing. Neil has co-authored several books, including, "The Complete Idiot's Guide to Winning Customer Loyalty," "Up the Loyalty Ladder," "Tough Selling for Tough Times," and "The Loyalty Marketing Resource Book." Neil was president of a commodities trading firm in New York City. He is a graduate of Swarthmore College and the University of Texas Law School.

Janis Raye
Author of "Business Success in Tough Times"

Janis Raye is a partner in Raphel Marketing. She is co-author of "The Complete Idiot's Guide to Winning Customer Loyalty" and "The Loyalty Marketing Resource Book." Janis has an MBA from Columbia University and is an alumna of Wellesley College.

F.D. Reeve
Author of "Nathaniel Purple"

F.D. Reeve first visited Vermont when John Atherton and Norman Rockwell were painting. Forty years ago, he bought his first house in Vermont, and now lives in an old farmhouse in Wilmington, Vermont. His writing has earned an Award in Literature from the American Academy of Arts and Letters, the Golden Rose from the New England Poetry Club, and a D. Lit from New England College.

Michael Sansolo
Author of "The Big Picture"

Michael Sansolo was the senior vice president of FMI and former editor-in-chief of Progressive Grocer. He is now a frequent speaker at industry conferences around the globe and is a contributor to MorningNewsBeat.com.

Sean Van Tyne
Co-author of "The Customer Experience Revolution"

Sean Van Tyne is the User Experience Director at FICO, where he provides leadership for teams across the US, Europe, and Asia. Prior to FICO, Sean worked in the User Experience field at LPL Financial and at Mitchell International, and Medibuy.

Brian Woolf
Author of "Loyalty Marketing"

Brian Woolf is a global leader in loyalty marketing. In addition to writing three definitive works on the subject, "Measured Marketing: A Tool to Shape Food Store Strategy," "Customer Specific Marketing," and "Loyalty Marketing: The Second Act," he spends his time helping retailers develop and strengthen their loyalty programs.