“A Friendly Life: The Auto-biography of S. Prestley Blake”
by S. Prestley Blake with Alan Farnham

S. Prestley Blake has lived the American dream. In partnership with his brother Curt and with the help of his parents, Pres started a small ice cream shop in Springfield, MA that later created the Friendly Ice Cream Corporation, a 500+ restaurant chain now known as Friendly’s.

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The Big Picture
by Kevin Coupe and Michael Sansolo

Movies that illustrate key business lessons in branding, ethics, customer focus, leadership, and more. Get out the popcorn, sit back, relax...and learn!

Watch The Big Picture video See the Video

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Act Like You Mean Business
Act Like You Mean Business
by Rob Biesenbach

Improve your business communications with ideas from the world of acting. All the business world's a stage, and this book will make your PowerPoints, videos, speeches and even e-mails more effective.
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Am I the Leader I Need To Be?
by Harold Lloyd

Improve your leadership skills by learning the qualities of a Geunine Leader and raising your own "Leadership Quotient" score. Companion DVD available of Lloyd's dynamic delivery of the message to a live audience.

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Selling Rules!
by Murray Raphel

52 selling rules, one for each week of the year. Required reading for every salesperson, and also for anyone in business.

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Win the Customer, Not the Argument
by Don Gallegos

"The customer is not always right...but she is always your customer." This is Don Gallegos's philosophy of customer service. Why do so many companies get it wrong? Companion Audio CD available

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The Case Against Wal-Mart
by Al Norman

The Case Against Wal-Mart is presented as a legal brief against Wal-Mart, with "counts" against the company ranging from its employment practices to its "Made in America" mythology.

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Slam-Dunking Wal-Mart
by Al Norman

"Slam-Dunking Wal-Mart!" is a no-holds-barred recounting of the tactics Wal-Mart uses to climb to the top of the retailing and food chain. It is a call to action and a blueprint for stopping the expansion of giant Wal-Mart.

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It's About Time: Finding 5 Extra Hours Each Week
by Harold C. Lloyd

Learn to manage your time at work and you'll discover you have 5 more hours every week. Hundreds of brand-new tips for effective time management.

"I found my first five hours in the first four chapters. This book is a keeper." - Jennifer Kinner, President, Product Promotions Kindle edition

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Speaking Rules!
by Murray Raphel

There are 52 rules of public speaking packed in this informative book. You'll find everything necessary to take you from a novice to an experienced and confident public speaker.

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Crowning the Customer
by Feargal Quinn

Our all-time best-selling business book.
More than 30,000 sold to businesses all around the world. You'll discover his three secrets for effective listening, the steps to have customers "boomerang" and come back again, why you should eliminate your head office . . . and more.

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Loyalty Marketing
by Brian Woolf

The brilliant follow-up to Woolf's first book, "Customer Specific Marketing" gets into more detail about how businesses can integrate loyalty marketing in their strategy.

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Customer Specific Marketing
by Brian Woolf

Mass marketing is dead. Differentiated marketing is the secret to success. This book has revolutionized marketing.

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The Entre-preneurs Club
by Stan Golomb

Business leaders and entrepreneurs whose companies have succeeded in difficult circumstances explain how they survived and thrived against the odds.

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Business Success in Tough Times
by Neil Raphel, Janis Raye and Adrienne Raphel

Business leaders and entrepreneurs whose companies have succeeded in difficult circumstances explain how they survived and thrived against the odds.

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